Common questions about Aether
Clear answers about setup, pricing, routing, call handling, notifications, and what Aether does or does not replace.
Is Aether just an AI voice bot?
No. The voice agent is only one part of the system. Aether is a managed AI front desk with setup, dashboard, lead capture, booking request workflow, call summaries, notification rules, spam filtering, QA testing, support, and launch tuning.
Does Aether replace a human receptionist?
Not necessarily. Aether is best used for missed calls, overflow, after-hours coverage, routine enquiries, lead capture, and booking requests. Complex or sensitive calls can be escalated or handled by your team depending on your routing rules.
Can Aether book appointments?
Aether can collect booking requests, preferred times, caller details, and reasons for the appointment. Unless calendar locking is explicitly configured and tested, bookings are treated as requests for the team to confirm.
Can Aether transfer calls to a human?
Live transfer is a final-stage phone routing feature. The core setup first focuses on call handling, lead capture, booking requests, summaries, email alerts, and dashboard visibility. Live transfer can be added once the phone layer is configured.
Can I use my existing phone number?
In many cases, yes. During setup we can plan whether Aether should be AI-first, owner-first overflow, or after-hours only. Phone number connection or provisioning is handled during the final go-live phase.
Does Aether send emails for every call?
No. Aether is designed to avoid inbox noise. Booking requests and urgent/escalated calls can trigger professional email alerts, while lower-priority calls and spam can stay logged in the dashboard.
What happens to spam or sales calls?
Spam, scam, cold sales, marketing, SEO, and other low-value calls can be logged only without creating leads, appointments, or email alerts. The handling rules can be configured per client.
What if the AI gets something wrong?
That is why setup includes QA testing and a launch tuning window. Aether uses request-first booking, escalation rules, and ongoing optimisation so the receptionist can be improved based on real call behaviour.
Why is there a setup fee?
The setup fee covers implementation work: business discovery, call-flow mapping, receptionist scripting, services and FAQs, booking rules, dashboard setup, notifications, QA test calls, go-live support, and launch tuning.
When does the monthly fee start?
For the Business plan, monthly billing starts after the 14-day launch tuning period unless a different go-live date is agreed in writing.
Is SMS included?
SMS booking links and confirmations are treated as later-stage upgrades. The core service focuses on call answering, lead capture, booking requests, dashboard logging, and professional email alerts first.
Is Aether suitable for every business?
No. Aether is most useful for businesses where missed calls, booking requests, consultations, or project enquiries are valuable. Very low-volume or very low-value businesses may be better served by simpler tools.
Still have questions?
Book a short demo and we’ll walk through how Aether would work for your business.
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